“Study on Customer satisfaction Index of various nationalized banks in comparison with private banks”
نویسندگان
چکیده
منابع مشابه
Customer Satisfaction Indicators of Zahedan Banks to Public-Private-Semi-Private
The purpose of this study is to prioritize customer satisfaction indices of Zahedan city banks to public, private and semi-private banks. Initially, by reviewing the available scientific resources and interviewing banking and economics experts and experts, a set of customer satisfaction indices was extracted, and after removing the shortcomings and deficiencies, Finally, 10 indicators were used...
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The beginning of nineteenth century was marked by tremendous growth of trading activities in India. This was especially true in case of Calcutta (now called Kolkata), which became the hub of trade in India during that period. Rise in trade paved way for establishment of the bank of Bengal (modern day State Bank of India) in Calcutta in 1806. By the mid of 19 th century, many foreign banks like ...
متن کاملEffect of Service Quality on Customer Satisfaction Evidence from Banks in Tangail
This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...
متن کاملمقایسهی رضایتمندی مشتریان بانکهای خصوصی و دولتی در سیستم بانکداری ایران با استفاده از مدل میشرا
This study is aimed at exploring the determinant factors and hence developing dimensions of customer satisfaction for public and private banks. Two-stage factor analysis was computed to arrive at the dimensions of customer satisfaction. The study revealed five dimensions of customer satisfaction for public and private banks respectively. Those are:Service orientation, diligence, adherence, valu...
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ژورنال
عنوان ژورنال: IOSR Journal of Humanities and Social Science
سال: 2016
ISSN: 2279-0845,2279-0837
DOI: 10.9790/0837-2110037379